Frequently Asked Questions

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Fractional back-office support gives small businesses access to professional administrative and office management support without hiring a full-time employee. Solid Back Office provides structured, ongoing support tailored to your business needs. 

We primarily work with small businesses and contractors, including construction-related businesses. Our services are designed for owners who need reliable back-office support but don’t yet need or want a full-time hire. 

Yes. Solid Back Office provides remote back-office support to businesses across the United States. All services are delivered with clear communication and defined processes. 

No. We do not bill by the hour. Our services are offered through monthly packages based on scope, complexity, and level of support. This allows us to focus on outcomes and consistency rather than tracking time. 

We determine the right package through a short discovery call. During that call, we review your current workload, pain points, and priorities, then recommend the support level that best fits your business. 

As your business grows, your support needs may change. Packages can be adjusted as needed to ensure you always have the right level of back-office support without disruption.

No. Solid Back Office works alongside your existing bookkeeper or CPA. Our role is to keep administrative and operational tasks organized so your financial professionals can work more efficiently. 

An add-on service is any work that falls outside the scope of your selected monthly package. This may include one-time projects, system cleanups, special requests, or additional responsibilities that aren’t part of your regular support. 

Add-on services are scoped separately and approved in advance. This ensures transparency, clear expectations, and no disruption to your ongoing monthly support. 

Yes. Add-on services can be requested as needed and are handled separately from your monthly retainer after approval 

Unlike our competition, we're 100% USA based.